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Batman Arkham Asylum problems

September 28, 2011 Leave a comment Go to comments

Scenario : You have acquired the highly anticipated game – Batman Arkham Asylum and can’t wait to install it. But after installation, the game does not work and you are encountering various Problems. Googling does not provide you any solutions. Even the eidos Forum do not help.

Solution : I know…..this game was released in 2009 and i am a “bit” late in posting but i acquired this game recently and ran into the below errors for which i had to google 2 days to get a solution.

For those who still do not know, Batman : Arkham Asylum, written by veteran Batman writer Paul Dini, is based on the long-running comic book mythos. The story goes as follows : Joker, Batman’s arch enemy, has instigated an elaborate plot from within Arkham Asylum, where many of Batman’s other villains have been incarcerated. Batman investigates and comes to learn that the Joker is trying to create an army of Bane-like creatures to threaten Gotham City, and is forced to put a stop to the Joker’s plans.

The game received high praise from critics, earning a 92% average on GameRankings, a game review aggregator. The game also holds a Guinness World Record for ‘Most Critically Acclaimed Superhero Game Ever’, with an average score of 91.67 from reviewers. Several awards were given to Arkham Asylum, including a Spike Video Game Award and the Best Game BAFTA Award. A sequel, Batman: Arkham City, is going to be released soon.

The first error i received was that XLive.dll is missing and hence the game cannot run. This was a simple enough problem and a quick search told me that i needed to install “Games for Windows”.

The installer for it can found here.

The next error i faced was the one i literally banged my head for. It was the .NET framework error as shown below. I tried their forums, i tried the various Gaming sites but i could not find the solution for the problem. As you can see in the below image, the launcher was not properly renedered and thus made me unable to enjoy the game.

The solution came as a sudden stroke of inspiration. I was going through the wikipedia page when i came across this statement : 

The Windows version makes use of Microsoft’s Games for Windows service, allowing players to earn gamerscore, and also uses nVidia’s PhysXengine for improved physics.

Now i knew that PhysX comes as an installer with your Nvidia Graphic Card, however my card is an ATI and hence i do not have it pre-installed. So i thought that i should download it and use it and thats what i did. And guess what ??

It worked. The PhysX version i exactly used was : PhysX_9.08.14_9.09.0814.

Hopefully this helps you avoid the same mental stress i went through. Comment below if you still need help.

  1. Sander
    November 24, 2011 at 5:41 am

    thanks man, i’m having the exact same probs too.

    • November 25, 2011 at 12:12 am

      Glad…it helped you!!!🙂

  2. hamza
    December 11, 2011 at 2:44 am

    they r asking serial number!!!!!!! u knw n e 1

    • December 11, 2011 at 9:31 pm

      Hi hamza, I don’t support piracy of games. If you like the game, buy it.:)

  3. Arslan
    December 13, 2011 at 8:29 pm

    Thanks alot man!!! You rock!!!!

    • December 13, 2011 at 9:30 pm

      Glad i could help, man🙂

  4. ыыы
    December 13, 2011 at 11:57 pm

    Блин мне требует какойто xlive.bb

  5. Tushar Chakraborty
    January 11, 2012 at 9:32 am

    when i completed 43% of my game then i face a problem and that is ” batman claw problem which is is indicate with ‘F’ in the game.so how to i recover my problem? plese give me some advice.
    PC Configaration
    2 GB DDR3 Ram
    1 GB Grphics card(9400 GT Nvidia GForce)
    Windows 7

    • January 11, 2012 at 9:22 pm

      hey tushar,
      what exactly do you mean when you say recover ?? recover from what ?? Pls elaborate…

  6. dj
    January 25, 2012 at 3:39 pm

    i have physX installed but still the error is coming… help..

    • January 25, 2012 at 10:04 pm

      Do one thing….make sure that the version installed is the same as PhysX_9.08.14_9.09.0814. If not, i would recommend downloading and installing that version. Reply back if you need more help.

  7. zulqarnain
    April 20, 2012 at 3:56 pm

    I have xlive.dll problem can any one help

    • April 21, 2012 at 2:08 pm

      read the article above, it means that you do not have games for window installed….install it and the error should go away…

  8. ashokaz
    June 7, 2012 at 12:30 am

    Hey there,
    thanks a lot for your article and I had the same problem too (xlive.dll) but that problem went away after installing games for windows.
    However, now my next problem is blank white screen that says BAAStarterx at the very top left hand side. Then i get a message saying, “general protection fault”General protection fault! saying this: help please!

    History: ?INT?Version.ID.Unreal? ?INT?Version.ID.Local? FMOD: 42200/42200 Game

    RaiseException() Address = 0x74b4b9bc (filename not found) [in C:\Windows\syswow64\KERNELBASE.dll]
    GColor::GetHSI() Address = 0x1c5f95a (filename not found) [in C:\Users\Shiva\Desktop\Batman.Arkham.Asylum.2009.PC.ENGLISH-Dark_Lord\Binaries\ShippingPC-BmGame.exe]
    GColor::GetHSI() Address = 0x1a9f47f (filename not found) [in C:\Users\Shiva\Desktop\Batman.Arkham.Asylum.2009.PC.ENGLISH-Dark_Lord\Binaries\ShippingPC-BmGame.exe]
    GImage::GImage() Address = 0xa5cde3 (filename not found) [in C:\Users\Shiva\Desktop\Batman.Arkham.Asylum.2009.PC.ENGLISH-Dark_Lord\Binaries\ShippingPC-BmGame.exe]
    GetStackOwnerClass() Address = 0x154d594 (filename not found) [in C:\Users\Shiva\Desktop\Batman.Arkham.Asylum.2009.PC.ENGLISH-Dark_Lord\Binaries\ShippingPC-BmGame.exe]

  9. ashokaz
    June 7, 2012 at 12:42 am

    ahh yess!
    don’t worry, it was a problem in the CD.
    got it to work, thanks anyway though🙂

  10. Frenzy
    June 20, 2012 at 4:31 pm

    Hey m getting the xlive.dll problem…pls help me…obin

  11. Sudhakar Rao
    July 5, 2012 at 9:37 am

    thanx obin. i hv also same prbm but u r post helped me . now i can play freely.

    • July 5, 2012 at 9:51 pm

      glad i could help you….:)

      • Sudhakar Rao
        July 8, 2012 at 7:52 pm

        obin i hv a prblm with crysis2.while installing, it shows source file-patchprogress.exe is not found . i think my antivirus has deleted it.can u help me by telling from where i can download that file.please help me obin.

  12. July 16, 2012 at 5:28 pm

    i have problem of that xlive.dll should i re-install the game after downloading that windows stuff?

    • July 16, 2012 at 10:18 pm

      hey kavin,
      no….you do not need to reinstall the game, just install the games for windows live SW and then start the game….if it does not still run then run the installed program from installed programs (no need to login), just minimise it and play the Awesome game🙂

  13. July 16, 2012 at 5:38 pm

    plz reply

  14. SAiF
    August 31, 2012 at 10:42 am

    Thanks it helped me to atleast work. I figured out to install windows live. But would never have thought of Physx on an ati card. I installed version 9.10.0513 and still batman works.. But I cannot save the game

    • August 31, 2012 at 11:13 pm

      I know…..that was one of my brightest moments🙂

  15. SAiF
    August 31, 2012 at 11:12 am

    The trouble is, I can’t move; I can pan the camera, but going to the control options only brings up the buttons for the Xbox 360 controller, which I don’t have, and which I wasn’t expecting to need with a PC. I can see the words Keyboard and Keyboard Alt, but they’re not clickable.

    So, cue the obvious question, how can I set it up to run off a keyboard and mouse?

    • August 31, 2012 at 11:14 pm

      are you sure you got the proper version of the installer ?? is it for PC only ??

      • SAiF
        September 21, 2012 at 2:40 pm

        I got the same game installed in my friends win7 with intel HD graphics. It just worked without any trouble, any way it lagged like hell and couldnt play it. I then tried copying the installation folder from his C:/ , but didnt work ( movement keys) either. But now windows live works and i could create a profile. everything is fine, except the movements.
        this is what is seen in launcher setup.
        http://www.freeimagehosting.net/7l4u4

        I will wait till next reinstall of xp.

        • September 21, 2012 at 9:54 pm

          i am confused….is this game installed on your pc or did you just copy the installed game from your friend ?? if you have not installed it, then it probably will have issues like the one you say….also if not do you have any joystick or controller installed in your Program files(maybe sometime long long ago)….do a system cleanup and then try….otherwise, try after reinstall, as you say….hope it works out

      • SAiF
        September 22, 2012 at 9:30 am

        I installed it in my PC 4 or 5 times ( didnt work).
        So i tried copying installed folder from friend ( didnt work either).
        No issues..
        I will reinstall C:/ in less than a month..
        Have great day…

        • September 22, 2012 at 3:12 pm

          SAiF, i have posted some links to Ishanks comment, Just go through them and see whether they help or not….

  16. ishank
    September 20, 2012 at 10:52 am

    Hey man need some help
    I have Intel HD graphics so what kind of installations do i have to make to make this game run????

    • September 20, 2012 at 5:16 pm

      hey ishank….since you say it is intel HD, i will assume that it is the inbuilt chipset and i don’t think it will support the game, you will need some high end card for the game, but do one thing, find out the RAM of your graphic card using dxdiag and compare it to the minimum requirements of the game….you will have a much better idea then….

    • SAiF
      September 21, 2012 at 2:47 pm

      From my experience,

      1. games for windows live and windows live id sign in assistant.
      2. physx driver
      3. dotnet fx up to 3 I guess. if possible install 3.5 or above
      4. visual c++ redistributable 2005 & 2008
      5. All latest drivers if possible. Best of luck

      Correct me if I am wrong

  17. AMAN
    September 21, 2012 at 8:25 am

    THANKS.YOU HAVE HELPED ME FOR XLIVE.DLL PROB BUT AFTER THAT IT SHOWS THAT ” Unable to find a version of the runtime to run this application.” what to do please help me…and yes i am having nvidia gtx 550 ti 1gb graphic card with phyx and pc ram is 4 gb…..please help me …

    • September 21, 2012 at 9:41 pm

      your .net version or Visual C++ (mostly this) might not be updated….run an update for both components(google for their latest versions applicable to your OS and install them)…i think that should solve your problem and in cse it does not….copy the “Exact” error message here and i will help you out….dont worry

      • AMAN
        September 22, 2012 at 3:13 pm

        i have downloaded latest version of visual c++ but still it shows that message only…please help me with this prob…please..the exact message is :-

        heading of the error is ….

        “Bm Launcher.exe- .NET Framework Initialization Error”

        the content of the error is ……

        “Unable to find a version of the runtime to run this application”

        and a box is there in which it is written “OK”.

        PLEASE HELP ME…..
        THANKS..

        • September 22, 2012 at 3:25 pm

          AMAN : to play the game, you need .Net Frame Work2 Service Pack 1, .Net Frame Work3 Service Pack 1 , .Net Frame Work3.5 Service Pack 1….make sure that they are installed….just do this : uninstall the game, making sure everything is up to date, and then reinstall the game. Just a hunch, but try running CCleaner to clean out extra system files and fix your registry, too.The version of the .NET Framework that you will need is 3.5 SP1 but just for reference. also install 1.1 SP2, 2.0 for backward compatibility.(Download the installers for each version and explicitly install them). After all that has been installed, install the game.

          also have a look at this : http://www.nofullstop.com/2008/03/11/how-to-remove-the-%E2%80%9Cnet-framework-initialization-error%E2%80%9D-message/

      • AMAN
        September 22, 2012 at 4:12 pm

        THX i have downloaded .net framework 3.5,2,1.1,3…..
        but when .net framework 1.1 i started installing it an error is showed which is similar to the error of batman game…

      • AMAN
        September 22, 2012 at 8:19 pm

        hi i have reinstalled the game and also installed .net framework 3.5 and when i clicked on the icon of batman it’s shows a box where it is writtten PLAY so i clicked on it then black screen is there..please help

      • AMAN
        September 22, 2012 at 8:21 pm

        sound is there but black screen is there tooo….

      • AMAN
        September 22, 2012 at 8:46 pm

        and i have cut some files from movies stereo…..

        1_01.usm
        1_02.usm
        2_01.usm
        2_02.usm
        2_03_PT1.usm
        2_03_PT2.usm

        then too it is showing black screen and sound is coming…

      • AMAN
        September 22, 2012 at 10:02 pm

        thx for ur advice…i am able to play this game now..but it wants product code what’s that….help me with that please i am downloaded it from net that’s y i don’t have product code please help me

        • September 23, 2012 at 9:49 pm

          i would recommend you to refer the site from where you downloaded the game….i cant help you with the product code….

  18. Ishank
    September 22, 2012 at 12:59 pm

    Hey obin thanks for suggestion.
    I got the game to run somehow by installing windows live and physx. But now i can’t use my keyboard to play the game. After the initial sequence i can pan camera with mouse but can’t move. I tried pressig each key of keboard but nothing worked.
    Any idea anyone???????????????

  19. AMAN
    October 4, 2012 at 10:20 am

    hi…thx for helping me…for batman arkham city..

    i have installed batman arkham asylum now and it is installed but when i clicked on it..it shows

    Wrong disc inserted.
    Please insert the original “Batman Arkham Asylum” CD/DVD.
    Please have a look at http://www.securom.com/message.asp?m=wrongdisc for further, more detailed information.

    please help me i request u.

    • AMAN
      October 4, 2012 at 10:30 am

      after that i cracked it and again error appears which was …

      SecuLauncher: failed to start the application.[9000]

      help me

  20. mihir
    October 19, 2012 at 4:42 pm

    i get a message saying, “general protection fault”General protection fault! saying this: help please!
    History: ?INT?Version.ID.Unreal? ?INT?Version.ID.Local? FMOD: 42200/42200 Game
    RaiseException() Address = 0x74b4b9bc (filename not found) [in C:\Windows\syswow64\KERNELBASE.dll]
    GColor::GetHSI() Address = 0x1c5f95a (filename not found) [in C:\Users\Shiva\Desktop\Batman.Arkham.Asylum.2009.PC.ENGLISH-Dark_Lord\Binaries\ShippingPC-BmGame.exe]
    GColor::GetHSI() Address = 0x1a9f47f (filename not found) [in C:\Users\Shiva\Desktop\Batman.Arkham.Asylum.2009.PC.ENGLISH-Dark_Lord\Binaries\ShippingPC-BmGame.exe]
    GImage::GImage() Address = 0xa5cde3 (filename not found) [in C:\Users\Shiva\Desktop\Batman.Arkham.Asylum.2009.PC.ENGLISH-Dark_Lord\Binaries\ShippingPC-BmGame.exe]
    GetStackOwnerClass() Address = 0x154d594 (filename not found) [in C:\Users\Shiva\Desktop\Batman.Arkham.Asylum.2009.PC.ENGLISH-Dark_Lord\Binaries\ShippingPC-BmGame.exe]

  21. SAiF
    October 31, 2012 at 12:30 pm

    Thanks for all the Help.. batman works great now. no more keyboard issues.

    I reinstalled the windows yesterday with win xp sp3.

    Then these things..
    1. games for windows live and windows live id sign in assistant.
    2. physx driver
    3. dotnet fx up to 3 &. instead if 3.5 I installed .NET compact Framework 3.5 (33.3mb)
    4. visual c++ redistributable 2005 & 2008
    5. All latest drivers ??? especially directx

    But now it works fine.. I just played till the toxic room, no more save issues or keyboard issues till now.

    I will post if I encounter any more problems..

    Goodluck

    • November 1, 2012 at 8:50 pm

      Hey SAiF: great to know that everything works out….enjoy the game…its worth the trouble🙂 and if you encounter problems do tell me…

  22. scca
    November 18, 2012 at 8:56 pm

    Thx a lot! It really work for me!

  23. scca
    November 18, 2012 at 9:44 pm

    But I encounter keyboard problems…I can’t walk with W button!What reason and how to solve it?Thx in advance

  24. scca
    November 18, 2012 at 11:14 pm

    Ok,it already have been solved or now,just delete the whole folder C:\Users\UserName\Documents\Square Enix\Batman Arkham Asylum GOTY and restart the game and finally work!…Take me 3 hours to find out about this stupid bug solution
    http://forums.steampowered.com/forums/archive/index.php/t-2393406.html

  25. sidd
    November 19, 2012 at 10:11 pm

    i have the same problem of xlive.dll but i m using windows 8!!!so is the download link for games for windows valid even for windows 8!!!!!

    • November 30, 2012 at 10:56 am

      I should guess so….i’m not sure bout it…..will try to find out…

  26. sameer
    March 14, 2013 at 12:53 am

    AMAN :
    hi…thx for helping me…for batman arkham city..
    i have installed batman arkham asylum now and it is installed but when i clicked on it..it shows
    Wrong disc inserted.
    Please insert the original “Batman Arkham Asylum” CD/DVD.
    Please have a look at http://www.securom.com/message.asp?m=wrongdisc for further, more detailed information.
    please help me i request u.

  27. sameer
    March 14, 2013 at 12:56 am

    I hav downloaded Batman asylum, but after installing it shows –
    Wrong disc inserted.
    Please insert the original “Batman Arkham Asylum” CD/DVD.
    Please have a look at http://www.securom.com/message.asp?m=wrongdisc for further, more detailed information.

    Please help

  28. asdf
    March 22, 2013 at 3:08 pm

    I have the NET framework error please tell me what to do please

  29. Yuvraj
    June 17, 2013 at 8:12 pm

    Please insert the original “Batman Arkham Asylum” CD/DVD. Problem

    • SAiF
      June 18, 2013 at 12:17 am

      use a NoCD crack

  30. Ryan
    February 8, 2014 at 4:41 pm

    Forgive me, but what is a NoCD crack and how do I find one?

  31. Ryan
    February 8, 2014 at 4:45 pm

    AMAN :
    after that i cracked it and again error appears which was …
    SecuLauncher: failed to start the application.[9000]
    help me

    What to do then?

  32. Ryan
    February 8, 2014 at 5:01 pm

    Ryan :
    Forgive me, but what is a NoCD crack and how do I find one?

    I think I found some useful links for No CD crack.

  33. Ryan
    March 5, 2014 at 3:03 am

    Yeah, once I got it to mount, install, execute. But as soon as I logged out of game, has been displaying Wrong disc inserted.
    Please insert the original “Batman Arkham Asylum” CD/DVD.
    Please have a look at http://www.securom.com/message.asp?m=wrongdisc for further, more detailed information.

    Have GFWL, Microsoft Games for Windows Marketplace Redistributable, Windows Live ID Sign-In Asst, MS Visual C++ 2005 Redistributable, MS Visual C++ 2010 x86 Redistributable, MS .NET Framework 2.0 SP2, MS .NET Framework 2.5 SP2, MS .NET Framework 3.5 SP1,

    I have torrent in C:\Documents and Settings\MyUsername\My Documents\Downloads file

    Help, I don’t know what else to do. I have followed everything bishopkgc says to do http://thepiratebay.se/torrent/5088860/Batman.Arkham.Asylum-RELOADED.

    Help please!

  34. revel mc
    July 26, 2014 at 10:56 pm

    i installed the game after mounting its image that i copied from my friend.
    but now after installation when i click PLAY… it says wrong disc inserted…
    HElp me OUT plzzz….

    • July 27, 2014 at 11:02 pm

      Hi…i would like some more details….that does not really help me…maybe some screenshots, some system configuration…

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